With hospitals and clinics under increased pressure, local lockdowns and social distancing rules limiting people’s ability to physically access care, telehealth quickly transformed from a niche option used rarely, to a primary care delivery method for millions of patients. But, over the past 18 months, the COVID-19 pandemic has pushed them into the mainstream, forcing healthcare providers to accelerate their adoption and rollout of both to accommodate huge shifts in how care can be accessed.

Telehealth and digital care delivery aren’t new concepts.

Welcome to the age of omnichannel healthcare